FAQs

Frequently Asked Questions (FAQs)

Ordering & Payments
What currency do you use?
All prices on our website are listed and processed in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and modern digital wallets like Apple Pay and Google Pay.

Can I change or cancel my order after it’s placed?
We process orders quickly to get your sandals to you as fast as possible. If you need to change or cancel your order, please email us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet shipped.

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping so adventure-seekers anywhere can enjoy Bedrock Sandals.

How much does shipping cost?
Shipping rates vary depending on your location and the shipping method selected at checkout. You can view the exact shipping cost before finalizing your order.

How long will it take to get my order?

Domestic orders: Typically arrive within 3 to 7 business days.

International orders: Usually take 7 to 21 business days, depending on customs processing in your destination country.

Will I have to pay customs, duties, or import taxes?
For international orders, any customs duties, taxes, or import fees are the responsibility of the customer and are determined by your local government.

Sizing & Fit
How do I find my correct size?
Bedrock Sandals generally run true to size, but a perfect fit is essential for the best trail experience. Please refer to our printable Sizing Guide available on our website to measure your foot accurately. If you are between sizes, we usually recommend sizing up.

Do your sandals come in wide widths?
Our sandals feature an open-toe design and adjustable strap system that naturally accommodates a wide variety of foot shapes and widths comfortably.

Returns & Exchanges
What is your return policy?
We want you to love your sandals. We accept returns and exchanges on all clean, unworn, and unaltered sandals within 30 days of purchase.

How do I start a return or exchange?
To initiate a return or exchange, please send an email to [email protected] with your order number and the reason for your return. Our team will guide you through the process.

Product Care & Warranty
How do I clean my Bedrock Sandals?
We recommend hand washing your sandals with warm water, a mild soap, and a stiff brush to remove dirt and debris. Air dry them completely out of direct sunlight. Do not machine wash or dry them.

Do your sandals come with a warranty?
Yes, we stand behind the quality of our gear. We offer a warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, misuse, or improper fit.

Still Have Questions?
If you couldn’t find the answer you were looking for, our customer service team is always happy to help!
Email us: [email protected]
Website: https://www.bedrockandals.com